Customer service

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Our customer service is available daily from 8:30am - 5:00p. Call: +31(0)348-407172 or send an email: customerservice@lodger.com


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Frequently asked questions

  • I have a voucher code, how can I use it?

    When you choose your payment options, you can fill in a voucher code on the left. Fill in the code you received. Please note: some vouchers have conditions, like a minimum order value. Sometimes you have to select your payment method first in order to be able to fill in the code. Still not working? Please, contact our customer service. We are ready to help you!

  • What are the payment methods?

    Lodger.com accepts several payment methods to make sure you can safely and easy buy your products. The following payment methods are available:
    - iDeal
    - Creditcard (VISA, Mastercard, American Express)
    - Paypal
    - Klarna (pay afterwards)
    - Sofort
    - Bancontact
    - Giropay
    - EPS

  • When can I expect my refund?

    Lodger refunds money in at least 7 working days after your return has been processed. How do we refund the money?
    - Did you pay with iDeal? We will refund the money on your bank account
    - Dit you pay with Credit Card? We will refund the money on your Creditcard. Did you not return the whole order? we will refund the money on the bank account, which you have filled in.
    - Did you pay with Klarna? We will refund the money with your invoice of Klarna. You will receive a new invoice.
    - Did you pay with Paypal? We will refund the money back to your Paypal account.
    - Did you pay with Sofort Banking? We will refunt the money back to you Sofort account.

    If you return a part of your order with discounts and the remaining part does not meet the discount criteria anymore, Lodger will recalculate the discount with the refund.

    When you return your whole order, you will get your purchase amount and initial shipping costs refunded.

  • What should I do in the event of transport damage?

    Unfortunately, it can happen that your order is damaged during shipping or delivery.

    In case of transport damage, follow these steps so when can help you as soon as possible.

    • If there is damage visible on the outside when delivering your order, please refuse the package and contact us via customerservice@lodger.com.

    • If you accepted the package and you notice transport damage, please contact us as soon as possible (within 48 hours at the latest) via customerservice@lodger.com. Include your order details and send photos of the damage. Make sure that the photos clearly show the condition in which the package was delivered to you and the damage incurred.

    After your report of the damage, you will receive further instructions by phone or email. In most cases, transport damage can be resolved within a few days when reported promptly and appropriate action is taken.

  • How can I contact Lodger?

    If you have questions, which you cannot find in our FAQ or a complaint, there are several ways to reach out to us:
    - via contact form on our website
    - customer service is available on working days from 08:30-17:00 via 0348-407172
    - via e-mail customerservice@lodger.com
    - via social media; Facebook and Instagram

    We try to to reach out to you in 24 hours on working days.

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