Frequently asked questions

Complaints

  • Where can I send my complaint?

    You can expect great quality from Lodger. If we have sent you a damaged product or your product breaks too soon, you will have the right to complain about it. Please send your complaint directly too us via a return request or contact form. We will reach out to you in 24 hours (on working days) to solve your problems.

    In case the complaint substantiated and you returned the item to us, we won't charge you for the return. If the whole order is returned, we will also refund the initial delivery costs.

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  • How does your complaint procedure work?

    If you have any complaints, please let us know by email or contact form. We will respond within 24 hours on working days.

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Contact

  • How can I contact Lodger?

    If you have questions, which you cannot find in our FAQ or a complaint, there are several ways to reach out to us:
    - via contact form on our website
    - customer service is available on working days from 08:30-17:00 via 0348-407172
    - via e-mail customerservice@lodger.com
    - via social media; Facebook and Instagram

    We try to to reach out to you in 24 hours on working days.

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  • Do I have warranty?

    We have a warranty of 12 months on every product which Lodger sells. This warranty is valid for malfunctions and damaged products. Products with damage due to wearing/using, will be on your own expense. Lodger endevours to take care of every parcel. Is there still something wrong with your order or you are not satisfied about the product? We would be grateful to hear your complaints and solve this matter together. You can contact our customer service.

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  • Do you also have a store?

    Our head quarters is located in Woerden, The Netherlands, including our showroom. You can make an appointment to visit and look into our collections. You can also buy your favourite products here. You can only pay by debetcard.

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  • Can I visit Lodger?

    You can only make an appointment to visit our showroom. This will be on working days between 08:30-17:00.

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  • Where is Lodger sold?

    Lodger products are sold in several stores throughout the world. You can find our points of sale here.

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  • Why should I sign up for the newsletter?

    In the newsletter we share baby inspiration, information about new collections/products and very nice discounts, which are exclusively available for newsletter members. Also, you will be the first one to shop our new collections or in the outlet. You can sign up here.

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  • How often do I receive the newsletter?

    We sent newsletters approximately once a week. Newsletters include handy and simple trics, inspiration, discounts and new collections! Also, as an exclusive member, you will be the first to receive discounts and the opportunity to shop new items and collections.

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More questions?

Our customer service is available daily from 8:30am - 5:00p. Call: +31(0)348-407172 or send an email: customerservice@lodger.com


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