Customer service


Our customer service is available daily from 8:30am - 5:00p. Call: +31(0)348-407172 or send an email:

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Frequently asked questions

  • I have a voucher code, how can I use it?

    When you choose your payment options, you can fill in a voucher code on the left. Fill in the code you received. Please note: some vouchers have conditions, like a minimum order value. Sometimes you have to select your payment method first in order to be able to fill in the code. Still not working? Please, contact our customer service. We are ready to help you!

  • What are the payment methods? accepts several payment methods to make sure you can safely and easy buy your products. The following payment methods are available:
    - iDeal
    - Creditcard (VISA, Mastercard, American Express)
    - Paypal
    - Klarna (pay afterwards)
    - Sofort
    - Bancontact
    - Giropay
    - EPS

  • When can I expect my refund?

    Lodger refunds money in at least 7 working days after your return has been processed. How do we refund the money?
    - Did you pay with iDeal? We will refund the money on your bank account
    - Dit you pay with Credit Card? We will refund the money on your Creditcard. Did you not return the whole order? we will refund the money on the bank account, which you have filled in.
    - Did you pay with Klarna? We will refund the money with your invoice of Klarna. You will receive a new invoice.
    - Did you pay with Paypal? We will refund the money back to your Paypal account.
    - Did you pay with Sofort Banking? We will refunt the money back to you Sofort account.

    If you return a part of your order with discounts and the remaining part does not meet the discount criteria anymore, Lodger will recalculate the discount with the refund.

    When you return your whole order, you will get your purchase amount and initial shipping costs refunded.

  • How can I contact Lodger?

    If you have questions, which you cannot find in our FAQ or a complaint, there are several ways to reach out to us:
    - via contact form on our website
    - customer service is available on working days from 08:30-17:00 via 0348-407172
    - via e-mail
    - via social media; Facebook and Instagram

    We try to to reach out to you in 24 hours on working days.

  • Can I cancel my order?

    When you want to cancel your order, please contact our customer service via e-mail or phone as soon as possible. We cannot guarentee to cancel your order, since we make the parcels ready as soon as possible.

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