Fill in the details below to request a personal return number. Thereafter, you will get an e-mail with instructions. Send the package stating the personal return number back to Lodger within 14 days. We do not cover the shipping costs of returning the product. Subsequently, after we receive the returned product we will return the money within 7 days or send you the desired product. Make sure to add your return number. With no return number, it takes longer to process.
Order replacement product
We offer a special service to exchange lodger products once, when the product has a wrong size or colour. You will receive a voucher, so, you can place a new order and receive free shipping. You can only use this service when you wish to receive the same product. Return process is same as stated above. Return costs are for your own expense.
Use the correct order number
We use the order number to be able to retrieve your order. The order number can be found in the confirmation email of your order. See the example below:
All fields with a * are required.