Frequently asked questions

You can expect great quality from Lodger. If we have sent you a damaged product or your product breaks too soon, you will have the right to complain about it. Please send your complaint directly too us via a return request or contact form. We will reach out to you in 24 hours (on working days) to solve your problems.

In case the complaint substantiated and you returned the item to us, we won't charge you for the return. If the whole order is returned, we will also refund the initial delivery costs.

If you have any complaints, please let us know by email or contact form. We will respond within 24 hours on working days.

If you have questions, which you cannot find in our FAQ or a complaint, there are several ways to reach out to us:
- via contact form on our website
- customer service is available on working days from 09:00-17:00 via 0348-407172
- via e-mail customerservice@lodger.com
- via social media; Facebook and Instagram

We try to to reach out to you in 24 hours on working days.

We have a warranty of 12 months on every product which Lodger sells. This warranty is valid for malfunctions and damaged products. Products with damage due to wearing/using, will be on your own expense. Lodger endevours to take care of every parcel. Is there still something wrong with your order or you are not satisfied about the product? We would be grateful to hear your complaints and solve this matter together. You can contact our customer service.

Lodger products are sold in several stores throughout the world. You can find our points of sale here.

In the newsletter we share baby inspiration, information about new collections/products and very nice discounts, which are exclusively available for newsletter members. Also, you will be the first one to shop our new collections or in the outlet. You can sign up here.

We sent newsletters approximately once a week. Newsletters include handy and simple trics, inspiration, discounts and new collections! Also, as an exclusive member, you will be the first to receive discounts and the opportunity to shop new items and collections.