Frequently asked questions

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Questions about:

Order & Pay

  • How do I order a product?

    Great that you want to order your favourite products! Ordering is easy:
    1. Place you product in the basket
    2. Click on your basket
    3. Click 'Continue with ordering'
    4. Login or click 'Continue with ordering'
    5. Fill in your details
    6. Choose a payment method and, when available, a voucher code
    7. Pay and receive an order confirmation via e-mail
    Your order is placed! When ordered before 16:00 (CET), it will be shipped the same day!

  • What are the payment methods?

    Lodger.com accepts several payment methods to make sure you can safely and easy buy your products. The following payment methods are available:
    - iDeal
    - Creditcard (VISA, Mastercard, American Express)
    - Paypal
    - Klarna (pay afterwards)
    - Sofort
    - Bancontact
    - Giropay
    - EPS

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Questions about:

Shipping & Delivery

  • When will my order be shipped?

    When you order before 16:00 (CET) on working days your order will be shipped the same day with GLS Parcel Service. The first attempt to deliver will be 1 or 2 working days after shipment for the Netherlands and Belgium. In other countries this will be 4 and 5 working days. You will find all shipment information here. Please note: due to the holiday season and black friday, delivery may take longer than usual.

  • How do you deliver?

    Orders are always carefully packed for shipment. The parcels will be shipped by GLS Parcel Service. GLS only delivers on working days at home and work addresses.

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Questions about:

Exchange & Returns

  • How does the return process work?

    Do you want to return a product? First, check if you are still in the 14 days. You can enter a return request on our website. You will receive a personal return number and instructions in 24 hours on working days. After you requested and received your personal return number, pack the return products in their original packaging to avoid creasing or damaging.

    Send your package to:
    Lodger concerning Returns
    Kattegat 6A
    3446 CL Woerden
    The Netherlands

    You pay for returning items yourself (approx. €7,- to €10,-). The amount to be refunded will be refunded through the same method of payment as chosen when paying. All payments including shipping will be refunded if you return all of the products.

    IMPORTANT: Please keep the shipping receipt you receive when you return the items until you received the full amount of money for the returned items. Without the receipt we cannot refund products when they get lost in the mail.

    When your return has been delivered, you will receive a confirmation. Your return will be processed by sending you a new product or refund your money. 

  • Can I exchange my products?

    We provide a service to exchange your product for free once, when you have ordered a wrong size or color. Items can be exchanged in two different ways:

    1. Fastest option: you request a voucher for free delivery and immediately you can place a new order in our Web shop.
    2. Second option: you will let us know that you wish to exchange the products. Below you can fill in the product you wish to receive in another size or color. We will ship the new product as soon as the return has arrived in our warehouse.

    When you wish to receive a totally new product, you can order this in our online store. Please, pay attention: the products may have a price difference. Lodger products which are not purchased in our shop but in a physical store or another online store cannot be returned through our online store.

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Questions about:

Complaints & Contact

  • Where can I send my complaint?

    You can expect great quality from Lodger. If we have sent you a damaged product or your product breaks too soon, you will have the right to complain about it. Please send your complaint directly too us via a return request or contact form. We will reach out to you in 24 hours (on working days) to solve your problems.

    In case the complaint substantiated and you returned the item to us, we won't charge you for the return. If the whole order is returned, we will also refund the initial delivery costs.

  • How can I contact Lodger?

    If you have questions, which you cannot find in our FAQ or a complaint, there are several ways to reach out to us:
    - via contact form on our website
    - customer service is available on working days from 08:30-17:00 via 0348-407172
    - via e-mail customerservice@lodger.com
    - via social media; Facebook and Instagram

    We try to to reach out to you in 24 hours on working days.

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Questions about:

Products

  • What is Oeko-tex?

    Oeko-tex® Standard 100 is a certification that products receive when they have been tested and found to be safe for possible hazardous substances for children. Lodger therefore ensures that almost all our products have this certification.

    Do you want to read more about Oeko-tex?
    Then click here.


  • What are muslin blankets?

    A muslin blanket is essential in your baby layette. Muslin blanket, also named as muslin squares, are made of hydrophilic cotton which is soft and breathable for your baby. The swaddles are available in different sizes like 70x70 cm and 120x120 cm. You can use the blankets for almost anything.

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