Do you want to return a product? First check whether your return meets the return conditions and the 14-day term of the right of withdrawal. Then submit your return request here. You will receive a return number from us within 48 hours.
Pack the items to be returned in the original shipping bag, shipping box, or other sturdy packing box. This is to prevent wrinkling or damage to items. Add the return number to the shipment, without a return number we cannot process your return. Returning your order is at your own expense.
Return to:
Lodger concerning Returns
Straat van Gibraltar 1
3446 CM Woerden
The Netherlands
IMPORTANT: keep the shipping receipt that you receive when you return the items, until you have received the total amount of the returned items. Without proof of shipping, items that have not arrived will not be reimbursed.
When we receive your returned product(s), you will receive a confirmation by e-mail. Your return will then be processed, this can be by sending a replacement product or we refund the amount. The amount to be refunded will be executed via the same payment method as chosen when paying. All payments made, including shipping costs, will be refunded or settled on the invoice of the new digital invoice or collection, if you return all items.
When you receive a Lodger product, you can view, criticize and/or try it on as you would do in a physical store. Of course we hope you are satisfied with your purchase. In case you are not satisfied, you can return your order under these conditions:
• You return your product within the 14 days right of withdrawal.
• You purchased your product on www.lodger.com.
• The product is in original condition, is packed in the original packaging and has all labels attached when applicable.
• The product is unused.
When returning a product to Lodger, you must follow these guidelines:
• Pack the items to be returned in the original shipping bag, shipping box, or other sturdy packing box. This is to prevent wrinkling or damage to items.
• Your return is provided with the return number that you have requested. No return number yet? Submit your return request here.
• As the shipper, you are responsible for the shipment until it has been received by Lodger. We therefore advise you to send your product(s) insured and to keep the shipping receipt.
You can request a return within 14 days after receiving your products. After 14 days we cannot accept return request anymore. When you received your personal return number and instructions, you will have 14 days to ship your product. Always save your proof of shipment, because there is always the possibility of delays.
You'll need to pay yourself for the costs of returning an product at Lodger. Did we, by our mistake, send you a damaged or wrong product, we will of course refund the return costs. It is possible to hand off the return at our head quarters in Woerden, The Netherlands.
Yes, this is your responsibility. Sometimes it is possible that your return is delayed or get missing. If you do not have proof of shipment we cannot take our responsibility of this loss. If you have your proof of shipment we will take our responsibility when your return gets missing.
If your return is delivered, you will get a confirmation. It will take approxximately 7 working days before your return has been succesfully processed. This can either by refunding your money or when we have reached out to you. If you have not heard anything in these 7 working days, please, contact our customer service.
We are very sorry if we have made a mistake.It is a possibility that the item you wanted is out of stock if you have received a refund.
If we have sent you the wrong replacement products, please, contact our customer service via contact form. We make sure you will get the right product.
More questions?
Our customer service is available daily from 9am - 5pm. Call: +31(0)348-407172 or send an email: customerservice@lodger.com.
