On this page you’ll find everything related to exchange and returns. If you still have questions, please contact us at firstname.lastname@example.org
How can I return my items?
When you receive your Lodger items you can look at it and try it on as you would do in a store. If you decide you don’t want to purchase the item you must let Lodger know within 14 days after receiving your order. You can use the standard form for withdrawal but this is not mandatory. You have to send the item you want to return back to us within 30 days. Include the filled in return form so we have all the information to process your return as quickly as possible.
Through our webshop items can only be returned not exchanged. You can place a new order if you wish to receive another product. Lodger items that are not purchased from our webshop but in a physical store or another webshop can not be returned through our webshop.
You can only return a product if:
- The product is complete
- The product is in it’s original packaging and in its orginal condition with the price tag attachted.
- The product is not worn.
For any loss that occurs because you use the product in a different way than you would do in a store we may hold you accountable.
After you requested and received your personal return number, pack the return products in their original packaging to avoid creasing or damaging. (If you did not use the online request form, add the printed and completed return form)
Send your package to:
Lodger concerning Returns
3446 CL Woerden
You pay for returning items yourself. The amount to be refunded will be refunded through the same method of payment as chosen when paying. All payments including shipping will be refunded if you return all the products.
IMPORTANT: Please keep the shipping receipt you receive when you return the items until you received the full amount of money for the returned items. Without the receipt we can’t refund products when they are lost in the mail.
Lodger will refund your money through the same paying method you used while paying for your products. Your money will be refund within 7 days after we've received the returned products.
You can expect a qualitative product from us. When we accidentally send you a wrong or damaged product, please let us know as soon as possible by filling in the same return form.
In case the complaint substantiated and you returned the item to us, we won't charge you for the return. If the whole order is returned, we will also refund the initial delivery costs.