Frequently asked questions

Frequently asked questions

Orders

  • What are the shipping costs for my order?

    The shipping costs for a Dutch delivery address are € 4.95

    The following prices apply to other countries:

    Bulgaria

    € 14.95

    Denmark

    € 9.95

    Germany

    € 7.95

    Estonia

    € 14.95

    France

    € 9.95

    Greece

    € 17.95

    Hungary

    € 14.95

    Italy

    € 14.95

    Latvia

    € 14.95

    Lithuania

    € 14.95

    Austria

    € 9.95

    Portugal

    € 17.95

    Romania

    € 14.95

    Slovenia

    € 14.95

    Spain

    € 14.95

    Sweden

    € 14.95

    Norway

    € 19.95

    Croatia

    € 14.95

    Poland

    € 14.95

    Our web shop does not make deliveries to other countries.

  • Can I track and trace my order?

    The moment your order leaves our warehouse you automatically receive an e-mail with a track & trace number. The e-mail gives a link that enables you to trace your order.

Delivery

  • How long will it take before I receive my order?

    Your order is delivered within four working days when you are located in the Netherlands.

    For other countries the delivery time will be as following:

    Denmark, Germany, Luxembourg, Austria and Norway within seven days. 

    Rest of Europe: within fourteen days.

Returning an order

  • Can I return my order when the product does not meet my wishes?

    Yes, you can. We do of course hope you are happy with your purchase. If that is not the case, you can return the product, provided:
    - The product was purchased via www.lodger.com
    - The product has not been used, is in its original, unopened packaging and still bears any labels that were attached to it.
    - You send an e-mail to customerservice@lodger.com to notify us of your intention to return the product, within 7 days of receiving the goods.

  • I received the wrong or damaged product. What do I do?

    Please send an e-mail to customerservice@lodger.com and state the order number in the subject box.

Payment

Complaints

 
 

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